Vaara garments are made with a great level of care and attention to detail and we always strive to exceed your expectations. If however you are not 100% satisfied with your purchase we will happily offer an exchange or refund, provided it is within 7 days of receipt, in its unworn condition complete with tags still attached and in its original packaging. If you would like to exchange your item(s), please note a delivery charge will be payable for your new items.

We regret that items received after this time period will not be eligible for an exchange or refund. You will find a Returns Note with your goods, please make sure that you include a completed Returns Note with the items you wish to return. Items must be returned to the address supplied and will only be accepted with a Returns Note.

We do our best to issue a refund within 14 days of receipt of returned items, however, please note in some cases it can take up to 21 days for sums to be credited to your account.
Please note we cannot accept responsibility for items that are lost in shipping back to us so we recommend you send items back via Royal Mail special delivery or a similar service that requires a signature.


Flostream Limited
Spring Heath House
Kelpatrick Road

If you have any queries regarding our returns policy, please do not hesitate to contact us:

Your statutory rights remain unaffected by this policy.

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